Terms of Service
Please read these terms carefully before using our service
Last updated: March 28, 2026
1. Acceptance of Terms
By accessing https://catlangu.com/, downloading our mobile application, or using our services (collectively, the "Services"), you agree to comply with and be bound by these Terms of Service ("Terms"), our Privacy Policy, and Community Guidelines. If you do not agree, you must not use the Services.
2. Changes to Terms
We may modify these Terms at any time. The "Last updated" date will reflect when changes were made. Continued use of the Services after changes become effective constitutes your acceptance of the revised Terms. We will notify you of material changes through the App or via email.
3. Eligibility
You must be at least 18 years old (or the minimum age in your jurisdiction) to use our Services. By using the Services, you represent and warrant that you meet the age requirement and have the legal capacity to enter into these Terms.
4. User Accounts
- You agree to provide accurate, current, and complete information when creating your account.
- You are responsible for safeguarding your account credentials and for any activity that occurs under your account.
- You must notify us immediately of any unauthorized use or breach of security.
- You may not transfer or share your account with others.
- We reserve the right to reclaim usernames that are inactive, violate trademarks, or are deemed inappropriate.
5. Use of the Service
- Catlangu is a community platform where users can practice English conversation with other users through voice chat, private messaging, and a community feed.
- Catlangu does not provide professional language instruction, tutoring, or any form of certified education. We make no guarantee of any language learning outcomes or improvement.
- All conversations and interactions are between users. Catlangu is a platform only — we are not a party to any interaction, agreement, or dispute between users.
- You agree to use the Services in accordance with all applicable laws and regulations.
- You may not engage in any activity that disrupts, interferes with, or damages the Services or other users' experience.
- We do not guarantee uninterrupted, error-free, or secure access to the Services.
6. Premium Subscriptions
6.1. Payment Processing
- Mobile app subscriptions are processed through Apple App Store or Google Play Store.
- Web subscriptions are processed through Paddle, our authorized payment processor.
- Subscriptions automatically renew unless cancelled before the renewal date.
- You can manage and cancel your web subscription directly from your profile settings.
- Mobile subscriptions can be managed through your device settings (App Store or Google Play).
- Prices are subject to change with 30 days' notice to active subscribers.
6.2. Refunds and Cancellations
- Web subscription refund requests are handled by Paddle according to their refund policy.
- Mobile refund requests must be directed to Apple App Store or Google Play Store according to their respective policies.
- No refunds are provided for partial subscription periods.
- Cancelling a subscription stops future billing but does not refund the current period.
- Free trials, if offered, are available once per user. Converting to paid before trial ends forfeits remaining trial time.
7. User Conduct and Content
7.1. Your Responsibilities
- You are solely responsible for any content you upload, post, transmit, or share through the Services ("User Content"), including text posts, voice posts, comments, replies, voice messages, profile photos, and gallery photos.
- You agree not to post content that is unlawful, harmful, offensive, defamatory, infringing, harassing, or otherwise objectionable.
- You must comply with our Community Guidelines at all times.
- Feed Content: Posts and comments you publish to the community feed are visible to all Catlangu users. You are responsible for ensuring your posts comply with these Terms.
- Photos: Profile photos and gallery photos you upload are visible to other Catlangu users. You may only upload photos you own or have the right to share. You may delete your photos at any time from your profile.
- Voice Messages: Voice messages sent in private chat are accessible only to the conversation participants. You are responsible for the content of your voice messages.
7.2. License Grant
By submitting User Content, you grant Catlangu a worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, modify, display, and distribute your User Content solely for operating and improving the Services. This license ends when you delete your content or account, except where content has been shared with others.
7.3. Content Moderation
- We reserve the right to remove or disable access to any User Content at our discretion, with or without notice.
- We do not pre-screen content but may monitor for violations.
- Removal of content does not waive our other rights or remedies.
8. Intellectual Property
8.1. Our Rights
All materials in the Services (text, graphics, logos, images, audio, video, software, trademarks) are the property of Catlangu or its licensors and are protected by copyright, trademark, and other intellectual property laws.
8.2. Restrictions
- You may not copy, distribute, modify, reverse engineer, or create derivative works of any part of the Services without our express written permission.
- You may not use our trademarks, logos, or branding without authorization.
- You may not use automated tools, bots, or scrapers to access the Services.
9. Prohibited Activities
You may not use the Services to:
- Violate any local, national, or international law or regulation
- Impersonate any person or entity, or falsely claim an affiliation
- Transmit viruses, malware, or other malicious code
- Spam, advertise, or solicit other users for commercial purposes
- Collect or harvest personal information about other users
- Engage in any form of harassment, abuse, or hate speech
- Upload photos of other people without their consent, or use someone else's images as your profile or gallery photos
- Post spam, repetitive, or irrelevant content on the community feed
- Use the feed or chat to solicit, advertise, or promote commercial services without authorization
- Record, capture, screenshot, or store any voice chat, private message, or conversation with another user without their explicit prior consent
- Share, distribute, or publish any recorded conversation or private content involving other users without their explicit consent
- Bypass or circumvent security measures or access controls
- Interfere with or disrupt the Services or servers
10. Termination
10.1. By Us
We may suspend or terminate your access to the Services at any time, with or without cause, and with or without notice. Reasons may include violation of these Terms, fraudulent activity, or extended inactivity.
10.2. By You
You may terminate your account at any time through your account settings. Termination does not entitle you to refunds for unused subscription periods.
10.3. Effect of Termination
Upon termination, your right to use the Services will immediately cease. Sections that by their nature should survive (including disclaimers, liability limitations, indemnification, and governing law) will remain in effect.
11. Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
- Warranties of merchantability, fitness for a particular purpose, or non-infringement
- Guarantees of uninterrupted, timely, secure, or error-free service
- Accuracy or reliability of any content, information, or materials
- Results or outcomes from using the Services
We do not warrant that defects will be corrected or that the Services are free of viruses or harmful components. Your use of the Services is at your sole risk.
12. Limitation of Liability
Catlangu is a community practice platform, not a professional service. To the fullest extent permitted by law:
- No Learning Outcomes: Catlangu makes no guarantee that using the Services will improve your English or any other language skill. Any progress is the result of your own effort.
- No Responsibility for User Interactions: All conversations are between users. Catlangu is not responsible for what other users say, do, or share on the platform.
- No Responsibility for Damages: Catlangu is not liable for any damages — direct, indirect, incidental, or consequential — arising from your use of or inability to use the Services.
- No Responsibility for Data Loss: We are not liable for any loss of messages, content, or data.
- Free Users: If you use Catlangu for free, our total liability to you is €0. We provide the platform as-is with no financial obligation.
- Paid Users: If you purchased a subscription via the web, our total liability is strictly limited to the amount paid to Catlangu via Paddle in the 3 months preceding the claim. If you purchased via Apple App Store or Google Play Store, your remedy is governed by their respective refund policies — not Catlangu.
- Frivolous Claims: Users who file frivolous, abusive, or bad-faith legal claims against Catlangu may be held liable for our legal costs and attorney fees incurred in defending such claims.
By using Catlangu, you acknowledge that it is a casual community platform and accept full responsibility for your own interactions and experience on the Services.
13. Indemnification
You agree to indemnify, defend, and hold harmless Catlangu and its officers, directors, employees, agents, affiliates, and licensors from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to:
- Your use or misuse of the Services
- Your violation of these Terms or any applicable law
- Your User Content or any content you submit
- Your violation of any rights of another person or entity
14. Dispute Resolution
14.1. Informal Resolution
Before filing any legal claim against Catlangu, you must first contact us at hello@catlangu.com and give us 30 days to resolve the issue informally. This is a mandatory condition before any legal action can be taken.
Failure to complete this informal resolution process before filing a legal claim constitutes a breach of these Terms. We reserve the right to seek recovery of our legal costs and attorney fees if a claim is filed without prior written contact to hello@catlangu.com.
14.2. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Morocco, without regard to its conflict of law principles.
14.3. Jurisdiction and Venue
Any legal action or proceeding arising under these Terms will be brought exclusively in the courts located in Morocco, and you consent to personal jurisdiction in such courts.
14.4. EU and International Users
If you are a consumer based in the European Union, you may have additional rights under local consumer protection laws. Nothing in these Terms affects your statutory rights.
15. General Provisions
15.1. Entire Agreement
These Terms, together with the Privacy Policy and Community Guidelines, constitute the entire agreement between you and Catlangu regarding the Services and supersede all prior agreements.
15.2. Severability
If any provision of these Terms is held invalid, illegal, or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
15.3. Waiver
Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.
15.4. Assignment
You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.
15.5. Third-Party Services
The Services may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of third parties.
15.6. Force Majeure
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, war, terrorism, natural disasters, or internet service disruptions.
16. Contact Us
If you have questions about these Terms, please contact us:
Email: hello@catlangu.com
Service Provider: Catlangu
